Even if a different carrier will activate a Sprint device on its network, Sprint does not make any guarantees as to a Sprint device’s performance on another carrier’s network or that any or all device features or functionalities will be fully or partially operational. Whether an unlocked Sprint device can be used on another carrier’s network is subject to that carrier’s policies and network compatibilities. If my device is unlocked, does that mean I will be able to use it with a different carrier? Even if unlocked, Sprint devices will not necessarily work on another carrier’s network.
In accordance with Sprint's voluntary commitment contained within CTIA's Consumer Code for Wireless Service (“Unlocking Commitment”), Sprint is working to ensure that all devices developed and launched on or after Februare capable of being unlocked domestically. It is important to note that not all devices are capable of being unlocked, often because of the manufacturers' device designs, and that even for those devices capable of being unlocked, not all device functionality may be capable of being unlocked. For eligible devices, Sprint will unlock the SIM slot, to the extent that a device SIM slot is capable of being unlocked. Even if unlocked, Sprint devices will not necessarily work on another carrier’s network.' And the following updated paragraphs from the FAQs on the policy page: ' I've been told by another carrier that Sprint needs to unlock my SIM slot in order to use my phone on the other carrier's network. On certain devices, not all functionality may be unlocked (e.g., for some smartphone devices, Sprint may be able to unlock the CDMA/voice functionality of the device but unable to unlock the GSM/UMTS/LTE portion of the device).
Specifically, paragraph two now states: 'Not all Sprint devices have an MSL Code or a locking function that can be unlocked by Sprint (e.g., Apple devices cannot be unlocked to accept another domestic carriers' SIM card).
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